I also use a Medela Supplemental Nursing System with Roman, as I have had to do with all of my children. A lactation consultant sold me the starter system after I had Jackson, and I was able to use that little thing through two and a half babies. When Roman was two months old, the tubing finally broke. Beau picked me up a full-sized nursing system, which was way more expensive, and within two weeks, the tubing on that thing snapped. So I called the company. Medela sent me a brand-new starter system plus a new set of tubing for my larger system. Also amazing. The company representatives were also kind and helpful. 
Consequently, I am completely loyal to these companies. It is so nice to feel like a conglomerate actually cares about its consumers. Use these brands if you can! ;)Are there any other companies out there that take care of you like this? Let me know!
5 comments:
I wish I had known that about the sheets because the same thing happened to mine. I never knew sheets would do that and I just put it down to me washing them so much. I will do that next time. :)
We've thankfully never had to call a company for unreasonable wear on anything we have. It's usually just normal wear and tear for us.
But I did want to say how much I love Medela. When the boys were in the NICU I was pumping all the time with a hospital grade pump and Medela attachments. It was so comfortable and they worked so well. It is nice to know they backup their products as well.
Yes, Farm Girl! :) I have had sheets for three to five years that have lasted through normal use. I didn't expect brand-new sheets, maybe a coupon or discount.
Meg, I hear their hospital-grade equipment is amazing. I hope I never have to use any of it, but I am so glad it was helpful for you and they boys.
Jen--I had a great experience with Medela, also! When I had A., the tubing broke on the size I needed. I couldn't find it anywhere in town. I called Medela to find out where I could buy it, and the gal on the phone said, "Oh, I have one right here! I'll just send it to you!" And she did. NO CHARGE. I was so relieved.
Brandy- how wonderful! What a great company. We still need to chat about the SNS's :) I finally feel like I am getting the hang of the full-sized one. I am trying to make it to 6 months. :)
Post a Comment